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About IMR
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IMR Customer TestimonialsFor over three decades, IMR has designed information management solutions for clients that harness technology to improve productivity. Having implemented award-winning solutions for a wide range of entities, IMR's information management solution expertise has been recognized throughout the industry. Industry awards are great, but the true measure of our success is testimonials from our satisfied customers. BANKING & FINANCIAL"IMR has become a true business partner on an ongoing basis. We have been working with them for a number of years and are now scanning within most levels of our financial services. The IMR installation and continual support has been a huge time savings and a tremendous asset to us." "We have seen a big increase in employee productivity and our customer Satisfaction. A customer consultation to answer questions or to confirm receipt of an application used to take up to a half hour, because the old system was so slow. Now, with instant access to all the documents we need, it can be done in a few minutes." GOVERNMENT"The other vendors said we'd have to change our process to fit their software. OnBase was the only software that could fit to our processes and wouldn't change how we already worked." "We've partnered with IMR for over ten years now...they are well aware of the most efficient technologies available today, as well as how to assist us with a preservation strategy to ensure access to our information as technology changes." RECORDS RETENTION & ARCHIVING"IMR has been a tremendous help to us, since we are bound by a records retention schedule that specifies we keep original documents for 75 years. IMR has been very effective and quite fast at responding to our requests, and we have always been satisfied with the quality of film and the competitive pricing they have provided." LAND RECORDS MANAGEMENT"After researching many vendors and reviewing their programs, we found IMR and the Landex System to be the best choice for Lehigh County. BUSINESS PROCESS OPTIMIZATION"We use the IMR-BPO to receive and process approximately 75,000 attorney registration forms between May and September each year. At the height of our activity, IMR receives around 4,200 forms per day. Now that we are using IMR-BPO, each attorney's registration is received, opened, verified, scanned, indexed and then downloaded to our local system overnight allowing us to immediately know that the registration has been received and is in process. With our old system, proof of delivery would take up to six weeks." WORKFLOW DOCUMENT MANAGEMENT"Because of our relationship with IMR and the fact that we successfully integrated OnBase applications into our organization over a several year period, we were able to create a virtual office in just eight months. After one year of planning and eight months of implementation, all 29 of our employees now work from home. It's been a huge cost savings for us, starting with the consolidation of four floors of leased office space." "From our initial conversations, it was apparent that only IMR addressed issues beyond scanning-from automating the way we capture data from forms or invoices, to automating certain business processes like routing documents for review and approval. IMR addressed the 'big picture'..." HOUSING AUTHORITY CASE MANAGEMENT"We were dealing with mounting volumes of paper. Some files, such as our Section 8 files can never be collapsed or destroyed. A single family who has been a Section 8 client for 6 - 7 years may have a file that is between two and three feet thick. Some employees had stacks of paper piled high on their desks or were carting around pounds and pounds of paper when working on a case. One of the results of our implementation is that I can actually see people working at neat desks in clean offices!" |