Human Services Solutions

Streamlining, digitizing and standardizing Human Services agencies with IMR County Solutions can save valuable time and money. Enhancing the ability to share information and reducing processing times with imaging integration helps to ensure that constituents get the services they deserve in a timely manner.

IMR can assist Human Services agencies in eliminating the redundant collection of information and provide the ability to share files to determine if clients are eligible for additional services. This can enable agencies with tight budgets and limited staffing to process more case files more quickly with existing staff while providing excellent constituent service by:

• Centralizing access for employees and constituents for efficient delivery of public sector services across the enterprise while retaining proper security regulations
• Allowing staff to invest more time on constituents and less on paperwork
• Creating solutions that effectively manage all processes for an agency
• Making incentives available to agencies by achieving compliance requirements and milestones early
• Eliminating redundant tasks, automating case management and creating integration opportunities with other government agencies/departments.

IMR County Solutions help caseworkers manage their often excessive workload efficiently and effectively by managing each case file electronically from capture to review to placement. Caseworkers easily obtain a view of all services being provided to a particular person, their associated case documentation and any related files from the convenience of a single application on their workstation. With quick access to this information, agencies can reduce improper benefits claims from human error, inadequate information and outright abuse.